Absolutely. Our entire site, including the checkout page, is protected with SSL encryption. That means all of your personal information—from the moment you browse to when you complete your purchase—is kept private and secure. We take your trust seriously.

We're sorry you're having trouble! First, double-check that your billing and shipping information is accurate. If everything looks correct, your bank might be blocking the transaction—reaching out to them directly can often resolve the issue.

Still stuck? No worries—just send us a message and we’ll be happy to help.

💡Note for AMEX users: If you’re trying to pay with an American Express card, please select PayPal at checkout, then choose "Pay with Credit or Debit Card" within PayPal (you don’t need a PayPal account). If you run into any issues, our customer service team is here to guide you through it.

You can enter your discount code in one of two places:

• Right above the Checkout button in your shopping cart, click the “Coupon Code” section to enter your code and hit Apply.
• Or, on the checkout page itself, simply type your code into the “Discount Code” field and click Apply.

We offer a 15% welcome discount for all new customers—just subscribe with your email to receive it. This is an ongoing offer, and no expiration date to worry about!

If there are any additional promotions that require a code, we’ll make sure to notify you ahead of time.
Please note: Our welcome offer may not be combined with other discount codes unless otherwise stated.

Yes! Discount codes can be applied to all of our full-priced jewelry. If there are any exceptions, we’ll be sure to let you know clearly in advance.

At Serene Western, we’re committed to offering exceptional value across all our collections—so you can always shop with confidence and satisfaction.

You won’t be able to change your shipping address on your own after placing an order. This is because once an order enters processing, it moves quickly through our system to ensure timely delivery.

If you need to update your address, please email us at service@serenewestern.com as soon as possible. If your order hasn’t been packed yet, we’ll gladly assist with the update.

However, if the order has already been shipped, you’ll need to contact the shipping carrier directly to request any changes. We’re sorry for the inconvenience and kindly ask that you double-check your address before submitting your order.

Split shipping means your order may arrive in more than one package. This happens when you purchase multiple items with different delivery times—such as products coming from different warehouses or an item that’s still in production due to limited stock.

To ensure you receive your available items as soon as possible, we’ll ship them separately at no extra cost to you.

Please note: In most cases, the estimated delivery time you see will reflect the arrival of the first package.

If you notice that a specific item has a shorter delivery time and you'd like to receive it sooner, we recommend placing a separate order for that item.

While we do offer split shipping, we carefully evaluate the time difference between items. If the gap is minimal, we may combine them into one shipment to reduce environmental impact.

Placing items with different shipping times in separate orders ensures that each piece arrives according to its own timeline.

For in-stock items, delivery times depend on your location:

• United States: 5–9 business days
• All other countries: 8–15 business days

For the most accurate delivery estimate, please check the product page. You’ll find the shipping information just above the “ADD TO CART” button.

Please note: Delivery times do not include any unexpected delays that may occur due to weather, customs processing, strikes, or peak holiday shipping traffic.

We offer worldwide shipping to most countries around the globe. No matter where you are, we want Serene Western jewelry to reach you.

However, at this time, we do not ship to APO and FPO addresses, or the following countries and territories:

Singapore, Indonesia, Switzerland, South Africa, Åland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, Democratic Republic of Congo, Cuba, Eritrea, French Southern Territories, Heard Island and McDonald Islands, India, Iran, Iraq, North Korea, Kuwait, Liberia, Libya, Mali, Mayotte, Myanmar, Niger, Norfolk Island, Palestine, Pitcairn, Russia, Saint Helena (Ascension & Tristan da Cunha), Saint Pierre and Miquelon, Somalia, South Georgia & the South Sandwich Islands, South Sudan, Sudan, Svalbard & Jan Mayen, Syria, Tajikistan, Tokelau, Ukraine, Western Sahara, and Yemen.

We’re continuously working to expand our shipping zones. If your country isn’t currently supported, we hope to reach you in the future.

Good news—shipping is free on all orders. No hidden fees, no minimums, just beautiful jewelry delivered right to your door.

At Serene Western, we believe in making your experience as effortless as possible. With timeless designs, thoughtful packaging, and free global shipping, every purchase is crafted to feel truly worth it.

Yes! After your order ships, we’ll email you a tracking number along with the shipping carrier details so you can follow your jewelry’s journey.

If you didn’t receive the email, please double-check that the email address you entered at checkout is correct. Also, be sure to check your spam or junk folder.

You can always log into your account to view your order status and tracking information.

Please note: Tracking updates may appear a little later than the shipping email. That’s completely normal—it just means your package is in transit and waiting to be scanned.

If you're unsure about the status or tracking hasn’t updated for a while, feel free to contact us—we’ll be happy to assist.

Absolutely! Every Serene Western piece is a meaningful and elegant gift—perfect for someone special in your life.

All of our jewelry comes beautifully packaged in a gift-ready jewelry box or a soft velvet pouch (for larger pieces like bracelets). We do not include invoices, so your package is gift-safe and ready to give.

Each order is shipped in our signature, stylish packaging box, complete with a thoughtfully designed after-sales service card, adding a polished touch to your gift. No need to purchase wrapping elsewhere—just add to cart, and it’s ready to give the moment it arrives.

Yes. All international orders (outside the U.S.) may be subject to taxes and duties. These costs are non-refundable.

Here’s a quick overview:

• EU, UK, Australia, Malaysia, Mexico, Monaco, New Zealand, Norway, Saudi Arabia, UAE
  Taxes and duties are included in your total price at checkout.
• Canada
  Duties are included. You can pay taxes at checkout (recommended) or to customs upon delivery.
• Other countries
  You may pay duties and taxes at checkout or to customs later.
  We are not responsible for any extra charges if paid later.

We typically ship orders Monday through Friday, excluding weekends and bank holidays.

However, during busy periods, we may process and ship orders on weekends or holidays to avoid delays.

To ensure timely delivery of your magical jewelry, we recommend placing your order as early as possible.

In rare cases, a package may be marked as "delivered" before it actually reaches you.

This could happen if the carrier pre-scanned the delivery, or placed the package in a secure or less visible location to prevent theft or weather damage. We recommend checking around your front door, mailbox, porch, or with neighbors or family members who might have accepted it on your behalf.

If you still can't locate your package, please contact the shipping carrier with your tracking number. You’re also welcome to reach out to us at service@serenewestern.com—we’ll do our best to help you track it down.

We offer an extended 30-day return window. To start a return or exchange, simply visit our return portal within 30 days of receiving your package and follow the step-by-step instructions:
https://www.serenewestern.com/pages/self-service-returns-exchanges

Please note: Return policies may vary depending on the situation. For full details, please review our return policy here:
https://www.serenewestern.com/pages/return-exchanges

Return shipping costs are the responsibility of the customer and are paid directly to the shipping carrier.

If you run into any issues, don’t hesitate to reach out—we’re always here to help.

We offer direct exchange services through our self-service returns and exchanges portal:
https://www.serenewestern.com/pages/self-service-returns-exchanges

Please note: If the exchange is due to personal reasons (such as change of mind or choosing a different size or style), return shipping costs will be the responsibility of the customer.

Thank you for your understanding and continued support. If you have any questions, feel free to contact us.

Once we receive your returned item, we’ll issue a refund to your original payment method within 7 business days.

If your order was part of a discount promotion, the refund will be calculated proportionally based on the discounted price, not the original full price.

Please note: If you previously paid additional shipping fees for an exchange, those costs are not included in the refund.

We strongly discourage ordering multiple of the same item just for try-on purposes, such as buying several sizes of the same style due to uncertainty. Please confirm your size and preferences before placing your order. For rings, you can refer to our size guide here:
https://www.serenewestern.com/pages/ring-size-guide

Each piece is made just for you. Avoiding unnecessary returns helps minimize additional costs and supports our commitment to sustainability. Unnecessary returns create excess waste during packaging, production, and shipping.

We encourage mindful shopping. If you need assistance with sizing, styles, or product details, our team is always here to help.

GIA (Gemological Institute of America) is the world’s leading authority in gemstone grading. It uses the 4Cs—Cut, Clarity, Color, and Carat—to assess gemstone quality and confirm authenticity. All our gemstones are tested and certified by GIA as natural and genuine.

IGI (International Gemological Institute) is another globally recognized lab, known for its precise diamond and gemstone grading. Some of our collections, such as Pure Diamonds, are certified by IGI to ensure quality and trust.

All of our jewelry is made from nickel-free 925 sterling silver, with finishes available in silver, 18k yellow gold, and 18k rose gold. Our gold plating is up to 50% thicker than standard to ensure lasting shine and durability.

We also prioritize sustainability by using recycled metals whenever possible.

Gold vermeil (pronounced ver-may) is 925 sterling silver fully coated in a thick layer of 18k solid gold. Unlike standard gold plating, vermeil is a legally regulated term and offers much better durability and resistance to tarnishing.

At Serene Western, our vermeil pieces feature 2.5 microns of gold, making them longer-lasting and more luxurious. We also use recycled metals whenever possible to support ethical and sustainable practices.

Moissanite is a lab-grown gemstone known for its brilliant sparkle and diamond-like appearance. It ranks high on the Mohs scale of hardness, making it an ideal stone for everyday wear. Visually, it offers exceptional fire, clarity, and durability—often outshining even natural diamonds in brilliance.

At Serene Western, we believe in delivering the most beautiful designs at an accessible price, so more people can enjoy fine jewelry without compromise. Moissanite helps us achieve just that—elegant, ethical, and affordable.

So why choose Moissanite?

✔️ No mining required
✔️ 100% conflict-free
✔️ Low waste & reduced carbon footprint
✔️ Beautiful and affordable luxury

Yes—lab-grown diamonds are 100% conflict-free. They are created in highly controlled lab environments using diamond seeds, with no mining involved.

This process avoids environmental damage and unethical labor practices, making lab-grown diamonds a more sustainable and responsible choice.

We are deeply committed to ethical sourcing and full supply chain transparency. We only work with trusted suppliers who share our values—many of whom are certified members of the Responsible Jewellery Council (RJC).

This ensures that our gemstones are sourced in ways that respect both people and the planet, with responsible labor practices, traceability, and minimal environmental impact at every stage.

Some of our gemstones are sourced from:

• Amethyst, Aquamarine, Citrine, Rose Quartz, Black Onyx, Tourmaline – Brazil
• Moonstone – India
• Opal – Ethiopia
• Sapphire, Ruby – Thailand
• Turquoise – Arizona, USA

For more details on each gem’s meaning and origin, please see the individual product descriptions.

All of our jewelry is proudly crafted in the USA. We source high-quality gemstones from around the world and bring them to life through the skilled hands of our artisans—adding a sense of calm, beauty, and meaning to every piece.

Like all non-solid gold jewelry, our rings may naturally oxidize slightly over time, which can cause a bit of tarnish or leave a faint mark on the skin for some wearers. This is a normal reaction to moisture, skin pH, and air exposure.

The good news? These marks can be easily washed off with warm water and mild soap. If your ring appears slightly darkened, a quick polish with a jewelry cloth will restore its shine.

If any unusual or irreversible discoloration appears within a short time, please contact us—we’re here to help.

Please note: Natural reactions from the metal are temporary, harmless, and not eligible for refunds.

Keeping your jewelry radiant is easy! Gently clean it using warm soapy water and a soft-bristled brush (like a toothbrush). Pat dry with a soft microfiber cloth, and store it in a dry, secure place when not in use.

To protect your piece, avoid exposure to harsh chemicals found in everyday products like lotions, perfumes, hairspray, and household cleaners such as bleach.

For best care:
Put your jewelry on last, and take it off first when you get home.

For more care and cleaning tips, check out our Jewelry Care Guide.

We're sorry to hear your jewelry isn’t 100% perfect. If your item has an issue outside our standard returns & exchanges policy, we’ll be happy to review it as a warranty claim.

Please contact us at service@serenewestern.com with the following:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Our team will review your claim and get back to you with the next steps.

Unfortunately, accidental damage is not covered under our warranty. This includes issues such as scratches from regular wear, bent rings, broken chains, or gemstone loss due to improper handling.

Our warranty is designed to cover manufacturing defects only, such as faulty clasps or loose settings caused by production error.

We understand accidents happen—if your piece is damaged, please feel free to reach out to us. While it may fall outside the warranty, we’re happy to review the situation and offer repair options if available.

Yes. At Serene Western, we’re committed to ethical sourcing and full transparency—from the mine to your jewelry box.

Most of our suppliers are certified by the Responsible Jewelry Council (RJC), the leading global standard for ethical practices in the jewelry industry. We are also actively working with our remaining partners to help them reach this standard.

Sourcing authentic gemstones responsibly isn’t easy—but we believe it’s our duty. We choose fairness, transparency, and craftsmanship—without the conflict.

Yes, we do. At Serene Western, we’re committed to minimizing our environmental impact by reusing Earth’s resources whenever possible.

Whether it’s sterling silver or gold vermeil, we strive to incorporate recycled metals into every piece we create—without compromising quality or beauty.

Yes. At Serene Western, we’re working toward using 100% compostable cardboard for all shipping boxes—so they can be fully recyclable.

We’re continuously choosing eco-friendly materials to reduce our environmental footprint and bring our sustainable vision to life, one package at a time.

At Serene Western, we believe that anyone fortunate enough to enjoy beautiful jewelry also has the power to create positive change.

That’s why we launched our ongoing initiative, Plant The Future. For every piece you purchase, we donate to the nonprofit Trees for the Future (TREES)—supporting global reforestation and helping restore ecosystems where they’re needed most.

Thanks to the Serene Western community, we’ve already planted over 500,000 trees, and we’re proudly working toward our goal of 1 million trees by next year.

Every purchase helps grow something bigger than jewelry—it grows hope.

Join us: https://www.serenewestern.com/pages/impact

Each Energy Field in our collection reflects a different emotional or personal atmosphere. They’re not just names—they’re a way to express how you feel, what you need, or what you want to carry with you each day.

For example, Sun Field captures confidence and joy. Mystic Field reflects intuition and inner calm. Love Field speaks to connection, warmth, and self-compassion. Every piece in the collection is designed with this emotional tone in mind—so you can wear what resonates with your current energy, or choose what you want to invite into your life.

You can explore the meaning behind each Energy Field on its product page, or start with the one that simply feels right to you.

The Energy Field Collection is designed to go beyond appearance—it’s about how you feel when you wear it.

Unlike other collections that may focus on style, occasion, or trend, this series is rooted in emotion, mood, and personal rhythm. Each piece is tied to a specific “energy field,” representing a state of mind—whether that’s clarity, joy, courage, calm, or connection.

It’s a more personal, intuitive collection—one that helps you express who you are or what you need in the moment, not just what you look like.

Yes—but not in a mystical or spiritual sense.

Each Energy Field is thoughtfully paired with a gemstone that reflects a certain emotional tone. For example, aquamarine is linked to calmness and clarity, while turquoise represents balance and renewal. But we don’t claim these stones have magical powers.

Instead, we focus on how color, texture, and symbolism make you feel. The gemstone becomes a medium to express a mood, a moment, or a part of yourself you want to carry with you.

Absolutely. The Energy Field Collection is not just beautiful—it’s deeply personal.

Each piece is designed to reflect a specific emotional tone or inner state, making it a thoughtful way to honor someone’s personality, energy, or life moment. Whether you’re celebrating love, resilience, peace, or a fresh start, there’s a piece that speaks to that intention.

It’s a gift that says, “I see you. I feel you.” And that makes it truly meaningful.