Shipping Policy

Serene Western Shipping Policy

At Serene Western, we take pride in our shipping efficiency. Upon placing your order, our team diligently handles procurement and quality control, ensuring your brand-new exquisite jewelry is shipped directly to your doorstep. Most orders are shipped within 48 hours of receipt, on a first-come-first-serve basis.

Please anticipate receiving your unique jewelry within 5-10 business days from the date of your order. During peak demand periods, delivery times may be slightly extended, up to 15 business days.

From October through December, we continually expand our workforce to meet the holiday rush. However, please note that order processing may require more time. We process orders on a first-come-first-serve basis. If you require your items by a specific date, please be sure to place your order with ample time to spare.

Tracking Information:

All orders are protected, insured, and tracked via real-time status tracking IDs. This means you can monitor your order's progress throughout. If, for any technical reason, you do not automatically receive your tracking information via email within a few days after ordering, please feel free to contact us at service@serenewestern.com. Tracking numbers may take 48-72 hours to become available.

Kindly note that we do not ship on Saturdays and Sundays, so there may be delays in logistics tracking updates.

While we take pride in our shipping efficiency, please be sure to enter your shipping details carefully during checkout. Serene Western is not responsible for packages that cannot be delivered due to incomplete, incorrect, or missing destination information.

Nonetheless, we are committed to ensuring customer satisfaction, and we hope you have a positive experience with our company. If you encounter any issues upon delivery, please contact us, and we will take measures to ensure your satisfaction.