Shipping Policy

Serene Western Shipping Policy

 

  

At Serene Western, we take pride in our efficient and reliable shipping process. We understand the importance of timely deliveries and strive to ensure that every order is processed, shipped, and delivered smoothly. Best of all, eligible orders qualify for free shipping.

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Order Processing & Shipping Timeline

• Processing Time: All orders are processed and shipped within 1-3 business days on a first-come, first-served basis(excluding weekends and holidays). This includes procurement, quality inspection, and packaging to guarantee that your jewelry arrives in pristine condition.
• Shipping Time: Standard delivery takes 5-10 business days from the order date. However, during peak seasons or promotional periods, delivery may take up to 15 business days due to increased order volumes.

If you need your order by a specific date, we highly recommend placing it well in advance to avoid potential delays.

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Order Tracking & Delivery Confirmation

• Real-Time Tracking: Once your order has been shipped, you will receive a tracking number via email. Please allow 48-72 hours for tracking updates to become available in the system.
• Tracking Delays: We do not process shipments on Saturdays and Sundays, so orders placed on weekends may experience slight tracking update delays.
• Tracking Assistance: If you do not receive your tracking information within a few days of ordering, please reach out to us at service@serenewestern.com, and we will assist you immediately.

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Shipping Accuracy & Responsibility

• Customers must enter accurate and complete shipping details at checkout.
• Serene Western is not responsible for non-delivery due to incorrect, incomplete, or missing destination details provided by the customer.
• If an order is returned due to an incorrect address, customers may be required to cover reshipping fees.

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Lost, Stolen, or Undelivered Packages

• Proof of Delivery: Once an order is marked as “Delivered” by the shipping carrier, Serene Western considers the transaction complete. If you cannot locate your package, we recommend checking with family members, neighbors, building management, or local postal offices before reaching out.
• Non-Receipt Claims: If you believe your package was lost or stolen, you must contact your local postal service or shipping carrier for further assistance.
• Carrier Contact (USPS Example):
  • 📞 USPS Customer Service: +1 (800) 275-8777
  • 📍 Website Tracking: USPS Official Site

If further assistance is needed, please contact us at service@serenewestern.com within 7 days of the delivery confirmation date, and we will guide you through the next steps.

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Dispute & Chargeback Prevention

To maintain fair business practices and protect against fraudulent claims, we submit the following in case of disputes:
✔ Order confirmation details (including billing & shipping addresses)
✔ Payment verification and transaction records
✔ Shipping and tracking information
✔ Proof of delivery from the shipping carrier

Serene Western follows a strict dispute resolution process, and chargebacks related to confirmed deliveries may not qualify for refunds. We encourage customers to reach out directly for any order issues before filing disputes.

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Customer Satisfaction Commitment

We are dedicated to providing an excellent shopping experience. If you encounter any issues with your delivery, please contact us immediately, and we will work towards a resolution.

📩 Customer Support: service@serenewestern.com