Yes, it is real turquoise. At Serene Western, we are committed to providing authentic and high-quality turquoise jewelry that captures the spirit of the American West. Our turquoise pieces are crafted with genuine turquoise gemstones, ensuring you get the real deal.

Turquoise enameling is a specialized jewelry crafting technique where powdered turquoise is fused onto metal using a high-temperature firing process. This process not only adds a vibrant and lasting turquoise color to our pieces but also enhances their overall beauty and appeal.

The turquoise Serene Western uses in its jewelry comes primarily from the American Southwest, specifically Arizona, and all turquoise is ethically sourced.

If your order hasn't arrived and you find that the tracking information hasn't been updated for over a week, we recommend reaching out to our dedicated customer service team for assistance. Please send an email to service@serenewestern.com, including your order number and any pertinent details to expedite the process. 

All of our orders are shipped from the United States.

Carrier: USPS
Carrier Contact Phone Number: 0 866-607-6301
Carrier Service Hours (Eastern Time):
Monday to Friday: 7:00 AM - 11:00 PM
Saturday and Sunday: 9:00 AM-9:00 PM
Tracking Website: https://www.usps.com
Website to check the phone number of the nearest post office: https://tools.usps.com/find-location.htm
You can visit the website and enter your tracking number to get more up-to-date information.

If your ring doesn't fit as expected, don't worry. You can certainly exchange it for the right size. Please get in touch with our friendly after-sales team via email. Kindly note that there may be a postage fee involved in the exchange process, but we'll guide you through it. 

You can return or exchange free of charge within 30 days of receiving the goods. Please read Return & Exchanges or contact our after-sales team for details.

Under normal circumstances, we will send you a shipping notification with a tracking number 1-2 business day after checkout (it will be postponed on weekends or holidays). If you do not receive a tracking number, please check your spam folder first. If you still cannot find your shipping confirmation and tracking number, please email service@serenewestern.com and include your order number.

Rest assured, if you encounter any issues with your jewelry after receiving it, no matter how small, you can always reach out to our friendly customer service team. They are here to assist you wholeheartedly. Please email us at service@serenewestern.com, and we're eager to address any concerns or questions you might have. Thank you for your trust, and we look forward to providing you with the best support.